We accept multiple payments including Visa, MasterCard, American Express, Discover, JCB cards and PayPal. GlocalMe uses the secure system, which ensures the entire payment process is fully secure. Protection of your personal and financial data is guaranteed.

If your company has specific requirements, the GlocalMe Team can customize the device, data bundles, and adapt to invoicing requirements. So, please feel free to contact us at supportus@ucloudlink.com.

Yes, another person can recharge your GlocalMe account. You will need to share your GlocalMe username and password. Then, they will need to visit https://WiFi.glocalme.com/users/login. Once logged into the account, they can select and purchase data packages for your or add credit ($) to your account.

This depends on the delivery method you choose and the country where you want your GlocalMe device shipped. Tracked & trace delivery: 2 – 14 days Express delivery: 1- 5 days

The shipping time depends on the country of delivery. You will find precise information about shipping time on the checkout page. 

We are happy to offer 

a. FREE ground shipping (5-8 business days) via USPS, 

b. Express Shipping (3-5 business days for USD 9.90) 

c. Next Day Shipping (1-2 business days for USD 29.90) 

for all US domestic orders. For order outside the US, the shipping time depends on the country of delivery. You will find precise information about shipping charges and time on the checkout page.

Please note that international orders may be subject to customs import duties, tax charges, customs clearance fees once the devices reach your destination country outside of the US. We do not cover this cost so you will be responsible for paying any import charges that may be added.

Our return policy is simple, you can return the device(s) you bought within 30 days of product dispatch following the below guidelines. If your GlocalMe portable device is within the warranty period, please contact your purchase channel. If your GlocalMe is out of warranty, or for further assistance kindly email supportus@ucloudlink.com with your order number.

Before returning the device, please note the following problems can be solved by a simple restarting your GlocalMe hotspot.

· Data failed to synchronize with APP

· Fail to respond to actions

· Charged device cannot be switched on

· Fail to connect

· Unsatisfactory network

Return Process

Simply follow these instructions. Please note, the GlocalMe portable device must be damage free and returned in perfect condition.

· Wrap the return item(s) in the original packing.

· Enclose a copy of (or original) receipt.

· Return via your preferred shipping method.

· Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.

Your GlocalMe travel device will come sealed. Inside the product box, you will find the purchased GlocalMe hotspot device, its charging cable and Quick Start Guide. Everything you need to activate your GlocalMe hotspot device!

GlocalMe mobile hotspots purchased directly from us have a 1-year guarantee from date of purchase. 

If your travel hotspot device is defective within the guarantee period, please contact our customer service team.

Tel: +1 (877) 715-9177 (Monday – Friday 10 AM – 5 PM EST)

Purchase Inquiry: supportus@ucloudlink.com

Skype ID: uCloudlink Hong Kong

24/7 Technical Support: click here