Our return policy is simple, you can return the device(s) you bought within 30 days of product dispatch following the below guidelines. If your GlocalMe portable device is within the warranty period, please contact your purchase channel. If your GlocalMe is out of warranty, or for further assistance kindly email supportus@ucloudlink.com with your order number.
Before returning the device, please note the following problems can be solved by a simple restarting your GlocalMe hotspot.
· Data failed to synchronize with APP
· Fail to respond to actions
· Charged device cannot be switched on
· Fail to connect
· Unsatisfactory network
Return Process
Simply follow these instructions. Please note, the GlocalMe portable device must be damage free and returned in perfect condition.
· Wrap the return item(s) in the original packing.
· Enclose a copy of (or original) receipt.
· Return via your preferred shipping method.
· Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.