A carriers’ broadband internet transmits data through fiber cable, the location is fixed, and it is necessary to sign a long-term contract and pay an engineer to install it.
GlocalMe broadband wifi build the network through mobile base stations. As long as there is a mobile signal, we can access the Internet at any time, and the wifi is encrypted.

Please contact us (E: support@glocalme.com, T: +1 (877) 715-9177) for a return label after your rental day come to the end. And then attach the return label to a box containing the device and drop off at any US post offices within 2 business days after the end date of your order. Please note you will be charged $9.9/day if you do not send the device back to us in time.
Alternatively, if you choose not to use the label offered, please ship your return prepaid and insured to:
GlocalMe Returns Address:
GlocalMe US Warehouse C/O Bei Yang 47-15 160th street FL2,
Flushing, NY 11358

Activation date is when you want your WiFi service to start. We will deliver your order ahead of your trip. If you need the device earlier, please contact us to expedite your shipment.

1. Charge the device before using (no need for HomeFlex)
2. Power on the device and wait for around 1 min
3. Find the WiFi hotspot name and password located on the back of the device
4. Select the WiFi hotspot name from your networks and connect

Usually, to avoid any plans changing from customers, we will send the parcel out 7 days before the start date. However, if you want to receive the parcel earlier, you could send an email at supportus@glocalme.com and we will arrange the shipment

Please feel free to email us with your order number and your request to our email address at supportus@glocalme.com and we will process it directly.